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1. What is your Shipping Timeline?
Our shipping timelines vary depending on what you have ordered.
Fabrics take 2 to 3 working days to ship from the warehouse. All clothing products take 7 to 14 working days. All International orders will take 15-20 working days to be shipped.
Working Days are Monday - Friday so the shipping timeline does not include the weekend.
You will also find shipping timelines written under every product in the description section as well.
Once the order is dispatched from our warehouse, tracking details will be shared to you on your registered email.
2. Do you offer reverse pickup for returns?
Yes, we do offer reverse pickup for eligible items’ returns within India. We do not extend this service out of India.
Sometimes, for some addresses, a reverse pickup facility may not be available. In that case, we may ask you to ship the product back to us and provide a full Store Credit without deducting the additional cost of Rs.100.
3. Where are my tracking details?
As soon as the order is shipped from our warehouse, you will receive an email/sms with tracking details. Please do check your junk/spam emails too as sometimes the email gets labelled as such.
4. Is there plastic in your packaging?
Yes, the outermost layer is plastic. We are working on finding a better alternative.
5. What shipping services do you use for International shipping?
We have an aggregator that allocates the best possible option for the location the product is getting shipped to. Some of the services used are DHL, Aramex, FedEX & UPS.
6. Do you ship worldwide?
Yes, we do ship worldwide.
7. What is your Return Policy?
• Only Returns are accepted, no Exchanges.
• Each order is eligible for a return only once.
• A flat fee of Rs.100 is applicable for all returns.
• Refund is made in terms of Store credit Only
• Return Request to be made within 15 days of delivery.
8. I received a damaged product. What options can you give to rectify this issue?
In the unlikely event that your merchandise arrives damaged, you can mention about the damaged product on this link - https://gaajtanko.com. The issue will be recorded and further steps will be communicated to you. We can provide a replacement at no extra cost or email a store credit of the same value to you or can initiate a full refund for the products received in damaged condition.
